Return & Complaint


    Information on returns


    Do your ordered goods not fit, or do you not like them?


    Of course you have the option of returning the goods within 30 days.

    And here’s how it works:

    1. Enter the reason for the return and the quantity you wish to return on the return slip enclosed with the parcel
    2. Put the item(s) and the completed return slip in the parcel. The box is fitted with an adhesive strip, so that you can easily close it again.
    3. Affix the DHL return sticker enclosed with the parcel and take it to your nearest DHL shop.
    4. Please retain the parcel delivery note from the shipping service provider in case of any subsequent investigations. This makes it easier to make checks in case or enquiries or parcel losses.

    We cover the return shipping costs for you, but the transportation risk remains with the buyer. Please pack the items carefully and keep the return receipt. Your right of withdrawal remains unaffected.

    Please make sure that the goods you wish to return are in the original condition, so that the next customer can be offered goods in perfect condition.

    We cannot issue credit notes for worn goods, goods without labels or with stains, as well as goods with perfume, smoke or detergent smell, since we can no longer put them on sale.

    If you can’t find the return sticker, please request a new one. In this case, just click on “Request return sticker”. We will then send you a new return sticker via email.


    Making a complaint about a defective item


    Is your item defective or damaged?


    We are sorry if your item does not meet the usual monari quality standard.

    At monari, quality is the top priority and we work every day with a lot of dedication to implement the high quality standards.

    Your feedback will help us to improve our product quality.

    Therefore, please send us the completed complaint form for your complaint and briefly describe the relevant defect.

    You can find the complaint form here:


    What happens next?


    Once we have received the complaint query, we will examine it and contact you as soon as possible.

    If you have any questions, you can contact us at any time via the contact form or by phone during the service hours.

    Please understand that we can only accept returns and complaints for items that were purchased in the monari online shop. For monari items purchased from specialised stores, please contact the respective specialist retailer.